Shaping the Future of Customer Experience

European organizations are consumed with firefighting the causes of customer experience dissatisfaction. This relentless pursuit has been complicated by the emergence of new channels, new customer behaviors, new design breakthroughs, new customer expectations and new sources of customer data.

Presentations:

Architect Your Business to Serve Things as Customers

Top Emerging Trends Impacting Customer Experience 

Event Link: http://www.gartner.com/events/emea/customer-experience